A public profile to join. A private community to belong.

What is public and what is private?

Your public profile can show your name, bio, social links and offer descriptions. Community chat, its feed and protected content belong in the members-only area. Course lessons are also separate from their public offer description.

Describe what each offer includes. A course purchase and a community subscription should not be presented as interchangeable unless that access is explicitly included in the offer.

Members are leaving my private community. What should I do?

Look for a pattern rather than reacting to one cancellation. Review what you promised, when members last heard from you and which questions they are asking. Choose one useful update or conversation you can deliver around training and competitions.

Where enabled, Gameplan looks at community activity and membership patterns and prepares a relevant next step, such as a member question, training update or short voice-note draft. You provide the promised access and decide what to share. Retention support does not guarantee that members stay.

How can an athlete keep members after their first month?

Make the ongoing benefit clear before someone joins, deliver an early example of it and show what comes next. A welcome, a useful first update and a realistic next date give a member something concrete to evaluate. They do not guarantee renewal.

Review a group of members over the same billing period. Compare what was promised with what was delivered, look for repeated questions or reasons for leaving and change one part of the offer. One cancellation alone is not enough evidence to redesign the community.

• At joining: explain the included access, where to find it and the next planned update.
• First week: deliver one useful example of the promised benefit.
• Before renewal: make the next topic or event clear without inventing urgency.
• After the cycle: review participation, delivery workload and cancellation patterns. Keep payment problems with platform support.

What work stays with the athlete?

You define the offer, provide the promised access and decide what you want to share. Gameplan provides the operating tools around the community. Payment problems and subscription mechanics should go to platform support rather than becoming a task for the athlete to chase a member.

How to launch a focused offer

Revenue and retention depend on your audience, delivery and the actual offer. Treat estimates as scenarios, not expected results.

• Define the member you want to help and one benefit you can sustain.
• Prepare a complete public profile and an accurate offer description.
• Confirm account availability and commercial terms before launch.
• Share the public profile with your audience and review membership trends over time.